Joana Miranda
About Joana Miranda
Joana Miranda is a Product Designer at Talkdesk in Lisbon, Portugal, with a background in UX and communication design.
Company
Joana Miranda is currently employed at Talkdesk as a Product Designer. Talkdesk is a prominent player in the customer experience and call center software industry, headquartered in Lisbon, Portugal. Joana's role involves designing user interfaces and enhancing user experience for Talkdesk's diverse suite of products.
Title
Joana holds the title of Product Designer at Talkdesk. She brings significant expertise in user experience and interface design to her role, applying her skills to improve the usability and functionality of Talkdesk's offerings.
Education and Expertise
Joana Miranda has a comprehensive educational background in design. She completed a Licenciatura in Design de Comunicação from Faculdade de Belas-Artes da Universidade de Lisboa between 2006 and 2009, followed by a Mestrado in Design de Comunicação from Universidade de Lisboa from 2009 to 2011. In 2018, she pursued further specialization by studying User Experience & User Interface Design at EDIT. She also completed a Pós-Graduação em Digital Experience Design at Faculdade de Belas-Artes da Universidade de Lisboa from 2018 to 2019, which marked her shift towards UX design.
Professional Background
Joana's career began at Atelier Kahn, where she worked as a Communication Designer from 2012 to 2019. After this, she transitioned into UX design through a role at OLX Group as a UX Product Designer Trainee in 2020. She gained experience during this 11-month internship, contributing to significant projects and enhancing her UX design skills. Since then, she joined Talkdesk in Lisbon as a Product Designer, where she continues to apply her design expertise.
Career Transition and Philosophy
Joana made a notable career shift from print and editorial design to user experience (UX) design following her post-graduate studies. Her approach to design emphasizes a deep understanding of problems before creating solutions, reflecting her dedication to thoughtful and effective design processes. This transition has been underpinned by her belief in a problem-first approach, ensuring that design solutions are well-aligned with user needs.