Joanna J.
About Joanna J.
Joanna J. is a Business Development professional at Talkdesk in the San Francisco Bay Area, with a background in sales and account management at companies like Cisco, NICE inContact, Toshiba Corporation, and Oracle.
Current Role at Talkdesk
Joanna J. currently holds the position of Business Development at Talkdesk, located in the San Francisco Bay Area. Her role focuses on expanding the company's market presence and driving business growth. Joanna's expertise in cloud contact centers and AI-driven solutions supports Talkdesk's mission to enhance customer experiences through technology.
Previous Experience at Cisco
Before joining Talkdesk, Joanna spent four years at Cisco as a Sales Account Executive from 2017 to 2021. Based in the San Francisco Bay Area, she was responsible for managing sales accounts, fostering client relationships, and promoting Cisco's diverse range of technology solutions, including IT security and enterprise software.
Career at NICE inContact
From 2015 to 2017, Joanna worked as an Account Executive at NICE inContact in the San Francisco Bay Area. During her tenure, she specialized in innovative technologies and startups, and she played a key role in developing social strategies and enhancing customer experience through NICE inContact's cloud contact center solutions.
Education and Expertise
Joanna holds a Bachelor of Business Administration (BBA) degree from New York University, where she studied Business, Management, Marketing, and Related Support Services. She has a wide range of expertise, including IoT, RTLS, CPaaS, telehealth, healthcare technology, and mobile solutions. Her diverse skill set also encompasses martech, CMS solutions, and eCommerce platforms.
Early Career at Oracle and Toshiba Corporation
Joanna began her career at Oracle as an Account Relationship Manager in New York City Metropolitan Area from 2009 to 2012. She then worked at Toshiba Corporation as an Account Executive from 2012 to 2015. In these roles, Joanna gained significant experience in account management, business strategy, and solving problems creatively.