João Carmo
About João Carmo
João Carmo is the Director of Product Management at Talkdesk in Porto, Portugal, with extensive experience in telecom and digital marketing.
Director Of Product Management
João Carmo is currently serving as the Director of Product Management at Talkdesk, based in Porto, Portugal. He brings a wealth of experience to the role, having worked his way up through various positions within the company. His extensive background in product management, combined with his deep understanding of customer experience and cloud call center software, makes him a valuable asset to the team at Talkdesk.
Career at Talkdesk
João Carmo has held several roles at Talkdesk, starting as a Product Manager in 2018 in Porto e Região, Portugal. He then progressed to Senior Product Manager in 2019, marking a period of 8 months in the Porto area. In 2020, he was promoted to Principal Product Manager, where he served for 1 year. Since 2021, he holds the position of Director of Product Management, leading various initiatives and managing product development in the company's Porto office.
Work Experience at Vodafone
Before joining Talkdesk, João Carmo's career was marked by significant roles at Vodafone and VodafoneZiggo in Amsterdam, Netherlands. He served as Sr. Product Owner Digital Sales and Sr. CVM Capability Manager at VodafoneZiggo between 2017 and 2018. Before that, he held several positions including Ad interim Manager CVM Capabilities & Analytics and Sr. CVM Capability Manager at Vodafone Netherlands from 2014 to 2017. His earlier roles at Vodafone included CVM Specialist and Business Intelligence Specialist.
Educational Background
João Carmo completed his education at Universidade do Porto, where he studied Social Psychology of Politics and Economics, earning a Licentiate degree (pre-Bologna 5-year degree) from 2001 to 2006. He also attended Escola Sec. José Régio. His educational background laid a strong foundation for his career in marketing, product management, and business intelligence.
Certifications and Skills
João Carmo holds a Certified Scrum Product Owner (CSPO) certification. He has extensive experience in B2B and B2C marketing, with a specialization in multi-channel campaign management, predictive analytics, and big data. His expertise extends to marketing automation, lifecycle management, and marketing technology strategy. João is proficient in both Agile and Waterfall business project management methodologies and has strong skills in budget and forecasting for product management.