João Damas
About João Damas
João Damas is a Platform Engineer at Talkdesk, specializing in automating infrastructure and maintaining core systems. He has extensive experience in academia and industry, including roles at Faculdade de Engenharia da Universidade do Porto and Critical TechWorks.
Current Role at Talkdesk
João Damas is currently working as a Platform Engineer at Talkdesk in a remote capacity. He plays a critical role in ensuring the productivity and reliability of the company's engineering teams through the development and maintenance of an internal Platform as a Service (PaaS). His responsibilities include automating infrastructure, designing and maintaining core infrastructure and key internal tools, and providing 24/7 on-call support for Talkdesk services.
Previous Work at Faculdade de Engenharia da Universidade do Porto
João Damas has an extensive background with Faculdade de Engenharia da Universidade do Porto, where he served multiple terms as an Invited Assistant Lecturer from 2017 to 2024, along with roles such as Assistant Software Engineer, Teaching Assistant, and Student Mentor. His tenures at the university included imparting knowledge and practical skills to students, emphasizing real-world applications in software engineering and technology.
Professional Experience at Critical TechWorks
From 2020 to 2022, João Damas worked as a Software Engineer at Critical TechWorks in Porto, Portugal. During his time there, he developed key software solutions and contributed to the success of various technical projects. His role involved using his technical expertise to solve complex problems and collaborate effectively with cross-functional teams.
Educational Background
João Damas studied at Faculdade de Engenharia da Universidade do Porto, where he completed a BSc+MSc in Informatics and Computing Engineering from 2015 to 2020. This comprehensive program provided him with a robust foundation in computer science and engineering, equipping him with the skills necessary for his subsequent professional roles.
Technological Expertise at Talkdesk
In his role at Talkdesk, João Damas utilizes a wide-ranging tech stack that includes Go, Kotlin, Terraform, Helm, Argo, Kubernetes, GitHub Actions, and AWS. His expertise lies in automating infrastructure and enhancing system efficiency through minimal human intervention. He also partners with product engineering teams to debug production outages and implement best practices in software development, including automated testing, continuous integration, and feature toggles.