Joao Gaspar
About Joao Gaspar
Joao Gaspar is the VP of Global Delivery, Professional Services at Talkdesk, with a career spanning multiple leadership roles in professional services and consulting.
Current Role at Talkdesk
Joao Gaspar currently serves as the Vice President of Global Delivery, Professional Services at Talkdesk. In this role, he oversees the global delivery arm of the company's professional services, ensuring the successful implementation and support of Talkdesk solutions for clients around the world. He leverages his extensive experience in professional services and customer service to drive efficiencies and enhance customer satisfaction.
Career Progression at Talkdesk
Joao Gaspar's tenure at Talkdesk began in 2018 when he joined as Director of Global Customer Service. Over the years, he progressed through various leadership roles within the company. In 2020, he was promoted to Senior Director, EMEA Professional Services, a position he held for one year before transitioning to Senior Director, Global Professional Services in 2021. He held that role for ten months before being elevated to his current position as VP of Global Delivery, Professional Services.
Previous Experience at Merkle DACH
Prior to joining Talkdesk, Joao Gaspar worked at Merkle DACH, where he initially served as a Salesforce Lead Consultant from 2016 to 2018. In this role, he was responsible for leading Salesforce implementations and delivering tailored solutions to clients. He was subsequently promoted to Delivery Manager in 2018, where he oversaw the delivery of projects and ensured they met client requirements. He worked at Merkle DACH for a total of two years and six months.
Early Career at Capgemini
Joao Gaspar began his professional journey at Capgemini in 2012. He started as an Analyst and quickly climbed the ranks to become a Consultant, a role he held from 2013 to 2015. His performance and skills earned him the title of Senior Consultant in 2015, a position he held until 2016. During his time at Capgemini, he gained valuable experience in consulting which laid the foundation for his future roles in professional services and project delivery.
Educational Background
Joao Gaspar holds a Post-graduate degree in Business Administration and Management from Nova School of Business and Economics, which he completed in one year from 2014 to 2015. He also earned a degree in Engineering from Instituto Superior Técnico, where he studied from 2004 to 2010. His strong educational background in both business and engineering has contributed to his ability to manage complex projects and drive successful implementations in his career.