João Guilherme Schenfert Ribeiro
About João Guilherme Schenfert Ribeiro
João Guilherme Schenfert Ribeiro is a Demo Engineer at Talkdesk in Curitiba, Paraná, Brazil, with a diverse background in IT, sales, and chatbot analysis.
Demo Engineer at Talkdesk
João Guilherme Schenfert Ribeiro currently works as a Demo Engineer at Talkdesk in Curitiba, Paraná, Brazil. In his role, he demonstrates the capabilities of Talkdesk's solutions to potential clients, providing detailed technical information and showcasing the product's features. His responsibilities include preparing and conducting product presentations, responding to technical queries, and assisting the sales team in illustrating the value of Talkdesk's offerings.
Previous Roles at Talkdesk and Rentcars
Before becoming a Demo Engineer, João Guilherme Schenfert Ribeiro worked as a Sales Development Representative at Talkdesk from 2023 to 2024 for seven months in Brazil. Prior to that, he was employed as a Chatbot Analyst at Rentcars, where he worked from 2022 to 2024 in Curitiba, Paraná. In these roles, João developed skills in sales strategies and customer service automation, enhancing user experiences by leveraging advanced chatbot technologies.
IT Technician Experience
João Guilherme Schenfert Ribeiro has extensive experience as an IT Technician, having worked at Instituto das Cidades Inteligentes from 2021 to 2022 in Curitiba, Paraná. His responsibilities included providing technology support to users and addressing a wide range of technical issues. His expertise encompasses dealing with various hardware and software equipment, ensuring smooth IT operations and minimizing downtime.
Educational Background in Technology and Business
João Guilherme Schenfert Ribeiro has a diverse educational background. He is pursuing a Bachelor of Technology (BTech) at Saint Leo University, studying IT from 2023 to 2027. He studied at ABRACOMEX, focusing on Logistics, Materials, and Supply Chain Management in 2022. He also completed a FullStack program in Information Technology at FulltureSchool from 2021 to 2022. Additionally, he earned credentials in Agribusiness/Agricultural Business Operations from UniCesumar in 2015, where he was trained as a Production Supervisor for Grains and Animal operations.
Skills in Data Analysis and User Experience
Throughout his career, João Guilherme Schenfert Ribeiro has honed his analytical and problem-solving skills. As a Chatbot Analyst at Rentcars and an Incident Analyst at Sascar from 2018 to 2021, he identified trends and understood user behavior to implement effective solutions for enhancing user experience. His work involved extensive data analysis, contributing to the optimization of communication systems and improving technical support frameworks.