João Rebelo
About João Rebelo
João Rebelo is a Team Leader and Enterprise Customer Success Manager at Talkdesk in Lisbon, Portugal, with extensive experience in customer success and account management roles.
Company
João Rebelo currently works at Talkdesk in Lisbon, Portugal. He holds the roles of Team Leader and Enterprise Customer Success Manager. In his previous role at Talkdesk, João served as a Customer Success Manager from 2021 to 2023, spanning a tenure of 2 years.
Title
João Rebelo holds the title of Team Leader at Talkdesk, where he also fulfills the responsibilities of an Enterprise Customer Success Manager.
Education and Expertise
João Rebelo has a dual Bachelor of Science (BSc) from Universidade Europeia, where he studied Hospitality Administration/Management from 2012 to 2015 and Tourism Business Management from 2011 to 2014. He also participated in the Exchange Erasmus + Student Program at the University of Lodz in 2014.
Background
João Rebelo's professional journey includes roles such as Senior Account Manager and Project Manager at Associação da Hotelaria de Portugal, Business Developer at BmyGuest Short Term Rental, and Sales Intern at SANA Hotels. He also gained experience as a Hostel Receptionist at Passport Boutique Hostel & Apartments and worked on an Enterprising Project at IPDJ in 2017.
Achievements
At Talkdesk, João Rebelo developed tailored training and onboarding programs for a team of 8 Customer Success Managers. He provides strategic guidance and mentorship, fostering a culture of continuous learning. João leverages data to drive decisions, focusing on process optimization and business goals, and combines business acumen with technical proficiency.