Jordan Shields
About Jordan Shields
Jordan Shields is the Lead Architect at Talkdesk, with a diverse background in consulting and implementation management. He holds a Master's Degree in Information Systems from the University of Utah and a Bachelor's Degree in Business Administration and Information Management from California State University-San Bernardino.
Title and Current Role
Jordan Shields is the Lead Architect at Talkdesk. In this role, Jordan is responsible for designing and overseeing the architectural framework of solutions to enhance the company's product offerings and ensure they meet customer needs efficiently.
Professional Experience at Talkdesk
Jordan Shields has held multiple roles at Talkdesk. He was a Principal Consultant for nine months in 2021. Before that, he served as a Senior Solutions Consultant from 2019 to 2021 in the Greater Salt Lake City Area, where he focused on implementing and optimizing solutions to meet client requirements.
Professional Background at NICE inContact
Jordan Shields worked at NICE inContact in various capacities. He started as an Implementation Manager II from 2017 to 2018, then advanced to Staff Implementation Manager from 2018 to 2019, and finally to Senior Implementation Manager in 2019. His roles were based in Sandy, Utah, and involved managing implementation processes for client solutions.
Educational Background
Jordan Shields holds a Master's Degree in Information Systems from the University of Utah, achieved in 2015. He also earned a Bachelor of Arts in Business Administration and Information Management from California State University-San Bernardino, completed over four years from 2005 to 2009.
Personal Interests and Values
Jordan Shields participates actively in sports and physical fitness activities. He is a registered 10-handicap golfer, an avid snowboarder, and a gym enthusiast. Additionally, he has a philosophy that failure is an option, essential for success, and is dedicated to setting high yet attainable goals. His commitment to self-improvement and maintaining strong working relationships with coworkers and clients is evident.