José Mendes
About José Mendes
José Mendes is a QA Specialist at Talkdesk in Lisbon, Portugal, with a background in talent acquisition and management.
Company
José Mendes is currently employed at Talkdesk, located in Lisbon, Portugal. His role is primarily focused on QA (Quality Assurance), where he contributes to the Core-records team in improving the resilience of the Outbound Dialer product.
Title
José Mendes serves as a QA Specialist at Talkdesk. His responsibilities include enhancing product resilience, collaborating with developers, and ensuring the thorough testing of products before they are released.
Education and Expertise
José Mendes holds a Master's degree in Psicologia das Organizações from Instituto Superior de Psicologia Aplicada, where he studied from 2011 to 2017. His educational background and practical experience equip him with a solid foundation in organizational psychology and talent management.
Professional Background
José Mendes has a diverse professional background. He began as a Trainee at PTC - PAULA TOMAS CONSULTORES in 2017 in parque das nações. He then moved to Alter Solutions Portugal, starting as a Recruitment Trainee (3 months in 2017-2018) before being promoted to Talent Manager (1 year from 2018-2019). He later worked as a Talent Acquisition Specialist at Talkdesk from 2019 to 2020. His career evolution demonstrates a robust experience in talent management and recruitment before transitioning to his current role in QA.
Responsibilities and Tools
In his role at Talkdesk, José Mendes uses Kotlin in an Agile environment. He employs tools like Jira, X-ray, Jenkins, Postman/Newman, and Annabot. His tasks include opening pull requests on Github, organizing weekly end-to-end testing sessions, estimating points during refinement meetings, and documenting manual tests. He also focuses on automating tests and executing regression tests, contributing comprehensively to the product development process.
Agile Methodologies
José Mendes utilizes Agile methodologies such as Kanban and Scrum to manage his daily tasks. He collaborates closely with developers and the Product Owner across all phases of the development process, ensuring that the products meet acceptance criteria and undergo thorough end-to-end and regression testing.