José Nuno Machado
About José Nuno Machado
José Nuno Machado is a Software Engineer at Talkdesk with a background in technical support and software development.
Current Role at Talkdesk
José Nuno Machado is currently working at Talkdesk as a Software Engineer. His role involves developing and maintaining software solutions, collaborating with cross-functional teams, and implementing improvements to enhance system performance. Being part of Talkdesk, he is contributing to the development of innovative customer service solutions. He is dedicated to leveraging his technical skills and knowledge to deliver high-quality software for the company.
Previous Experience as Technical Support Engineer
Before transitioning to his current role, José Nuno Machado worked at Talkdesk as a Technical Support Engineer from 2020 to 2021 in Porto, Portugal. During his 10-month tenure, he provided technical support to clients, resolved issues related to Talkdesk’s products, and ensured a smooth operation of the services offered. His role focused on diagnosing technical problems, troubleshooting errors, and maintaining customer satisfaction through effective support services.
Software Developer at CloudWorks
In 2020, José Nuno Machado worked as a Software Developer at CloudWorks - Software e Consultoria, Lda for three months in Matosinhos, Porto, Portugal. His responsibilities included designing and developing software applications, performing code reviews, and collaborating with team members to deliver software solutions. This role provided him an opportunity to apply his programming skills and contribute to various software development projects.
Transition to IT at ATEC - Academia de Formação
José Nuno Machado spent a year at ATEC - Academia de Formação as a Gestor de Redes e Sistemas Informáticos from 2019 to 2020. During this period, he managed network and information systems, ensuring their efficient operation. This role was pivotal in his transition to a career in IT, allowing him to gain hands-on experience in network management and system administration.
Education at ATEC and FEP
José Nuno Machado studied Gestão de Redes e Sistemas Informáticos at ATEC - Academia de Formação, earning a Técnico Especialista over a one-year intensive course from 2019 to 2020. His education at ATEC was instrumental in sparking his interest in programming and guiding his career towards software development. Additionally, he attended FEP - Faculdade de Economia da Universidade do Porto, where he studied Gestão, achieving Frequência de Licenciatura em. His educational background has provided him with a strong foundation in both economic principles and IT expertise.