Juan R. Berrios
About Juan R. Berrios
Juan R. Berrios is a Senior Solutions Architect at Talkdesk in the United States, with over 10 years of leadership experience in the technology sector.
Current Role at Talkdesk
Juan R. Berrios currently holds the position of Senior Solutions Architect at Talkdesk in the United States. In this role, he specializes in designing and delivering innovative solutions for clients. His focus is on utilizing his extensive background in Cloud SaaS and PaaS solutions to meet the diverse needs of Talkdesk's clientele.
Previous Experience at Aspect Software
Before joining Talkdesk, Juan R. Berrios worked at Aspect Software for seven years. He served as the Technical Manager - Solutions Architecture and Global Cloud Deployment from 2014 to 2021 in the Orlando, Florida area. During his tenure, he developed a strong background in cloud technologies and telephony, contributing to his expertise in the field.
Educational Background
Juan R. Berrios holds a Bachelor of Science in Business/Information Systems from the University of Phoenix - Orlando, where he studied from 2009 to 2012. He also earned an Associate of Science in Network Engineering from Valencia Community College, completing his studies there from 2004 to 2008.
Leadership and Expertise
With over 10 years of leadership experience in the technology sector, Juan R. Berrios has a proven track record as a leader, mentor, and trainer. His expertise extends to cross-functional communication, evaluating business requirements, and proposing viable solutions during both the pre and post-sales processes. He is adept at quickly learning and adapting to new technologies and processes.
Specializations in Cloud and Telephony
Juan R. Berrios has specialized knowledge in networking, telephony, and cloud solutions, particularly SaaS and PaaS. His high-level communication and collaboration skills enable him to lead diverse groups effectively. He is committed to fostering a culture that prioritizes providing the best customer experience.