Juliana Toledo
About Juliana Toledo
Juliana Toledo is the Manager of Customer Success at Talkdesk in Lisboa e Região, with extensive experience in customer service and project management from her previous roles at IBM.
Company
Juliana Toledo is currently employed at Talkdesk where she serves as the Manager of Customer Success. Located in Lisboa e Região, she has been instrumental in developing and leading initiatives to enhance customer success strategies since joining the company in 2021.
Title
Juliana Toledo holds the position of Manager, Customer Success at Talkdesk. In this role, she is responsible for managing complex customer issues and implementing strategic management systems to improve operational measurements.
Education and Expertise
Juliana studied at UNICAMP - Universidade Estadual de Campinas, focusing on Logistics, Materials, and Supply Chain Management in 2012 for 11 months. She also completed a Specialization in Strategic Management at the same university from 2005 to 2007. Additionally, she holds a Bachelor’s degree in Business Administration from FACAMP - Faculdades de Campinas, which she obtained from 2001 to 2004. Her educational background equips her with strong organizational and problem-solving skills, essential for her roles in customer service and project management.
Background
Before joining Talkdesk, Juliana Toledo accumulated extensive experience working at IBM in various capacities. She served as Channels Sales Manager (2017-2021), Strategic Business Project Manager Officer (2015-2016), Regional Sales Operations Manager (2013-2015), Inventory Manager for Latin America (2011-2013), Customer Service Department Manager (2009-2011), and Customer Service Representative Team Lead (2004-2009). These roles, which were based in São Paulo e Região and Campinas e Região, Brasil, provided her with comprehensive experience in sales, project management, and customer service.
Achievements
Juliana Toledo implemented a strategic management system at Talkdesk that significantly improved operational measurements. She has a proven track record of managing complex customer issues and supporting high-level executives throughout her career. Her expertise in process improvements and project management is particularly evident in customer service processes.