Julio Ilunga
About Julio Ilunga
Julio Ilunga is an Ingénieur Solution - Avant-vente at Talkdesk in Paris, providing technical and functional expertise in the sales cycle of Talkdesk products.
Company
Julio Ilunga is currently working at Talkdesk, a global customer experience leader. His role is located in Paris et périphérie, where he serves as Ingénieur Solution - Avant-vente. Talkdesk is known for providing innovative solutions to enhance customer experience.
Title
Julio Ilunga holds the title of Ingénieur Solution - Avant-vente at Talkdesk. This position involves offering technical and functional expertise throughout the sales cycle of Talkdesk products. He supports sales teams by conducting live product demonstrations and addressing potential clients' needs at marketing events and trade shows.
Education and Expertise
Julio Ilunga has extensive academic achievements in the field of computer science and engineering. He studied at ESAIP, École Supérieure Angevine en Informatique et Productique, where he earned his Ingénieur degree over three years from 2006 to 2009. Additionally, he studied at Université de Nantes and obtained a Licence. He also completed a CPD at John Moores University in Liverpool, UK, for 11 months in 2007. Furthermore, he pursued Gestion de projet informatique for 11 months at Universidada Pontificia Comillas in Madrid, Spain, graduating in 2008.
Professional Background
Julio Ilunga has a diverse professional background in the tech industry. Before his role at Talkdesk, he worked at Genesys as Consultant CX senior (Cloud, OnPremise) from 2017 to 2021 in the Région de Paris. Prior to that, he served as Consultant technique et architecte ECM / EIM at OpenText from 2013 to 2016. His early career includes a position as Consultant infrastructure et DBA at Logica from 2010 to 2012, and as Ingénieur R & D at BPL Global for six months in 2009.
Role and Responsibilities at Talkdesk
In his current role at Talkdesk, Julio Ilunga is responsible for performing competitive market analysis and improving best practices for the company’s internal teams, partners, and clients. He actively responds to RFI/RFPs and leads client workshops to tailor solutions to their needs. His work ensures that Talkdesk’s offerings align with client expectations and market demands.