Kate Wilkerson
About Kate Wilkerson
Kate Wilkerson is a Commercial Customer Success Manager at Talkdesk with a diverse background in customer success, food service, retail, and administration.
Education and Expertise
Kate Wilkerson earned her Bachelor of Arts in History from Western Connecticut State University, where she studied from 2011 to 2015. Her educational background has provided her with a strong foundation in analytical thinking and research skills, enriching her professional experiences across multiple industries.
Professional Experience at Talkdesk
Since July 2021, Kate Wilkerson has been serving as the Commercial Customer Success Manager at Talkdesk. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive background in customer service and client management to enhance the company's customer relationships.
Employment History at Indeed.com
Kate Wilkerson worked at Indeed.com for nearly 6 years, assuming various roles. She began as an Account Specialist in Client Care Services in Stamford, Connecticut, where she worked from 2015 to 2016. She then transitioned to the role of Client Success Specialist, Connect from 2016 to 2018, and later served as a Client Success Specialist, Dedicated (Inside Sales) from 2018 to 2021. These roles allowed her to build a broad skill set in client success and sales.
Experience in the Food Service Industry
Kate Wilkerson has valuable experience in the food service industry, having worked as a Food Server at Chili's in Danbury, Connecticut from 2012 to 2015. This role helped her develop strong customer service skills and the ability to effectively manage time and multitask in a fast-paced environment.
Early Career and Administrative Experience
Kate Wilkerson started her career at CVS Pharmacy, working as a Photo Supervisor and Cashier in Brookfield, Connecticut for 5 years from 2005 to 2010. She then moved into an administrative role at Marketing Styles Inc. in White Plains, New York, where she served as an Administrator from 2010 to 2012. These positions equipped her with a diverse skill set and a solid foundation in customer service and administrative duties.