Kathy Krucek
About Kathy Krucek
Kathy Krucek is the Vice President of Product Management at Talkdesk, specializing in Contact Center Workforce Optimization and Workforce Engagement Management solutions.
Current Role at Talkdesk
Kathy Krucek currently serves as the Vice President of Product Management at Talkdesk, operating remotely. In this role, she oversees product management strategies and implementations, leveraging her extensive expertise in SaaS/Cloud technology and contact center solutions. Her responsibilities likely include leading product vision, managing teams, and ensuring alignment with company objectives.
Previous Experience at Talkdesk
Prior to her current role, Kathy Krucek worked at Talkdesk as Sr. Director of Product Management from 2019 to 2021. During these two years, she played a crucial role in shaping Talkdesk's product lineup, focusing on workforce optimization and engagement management solutions. This period allowed her to advance her skills in product design and solutions architecting.
Director Role at NICE inContact
Kathy held the position of Director, Product Management at NICE inContact from 2015 to 2019. Over these four years, she managed product strategies and roadmaps for contact center workforce solutions. Her role demanded deep insight into product marketing and the deployment of SaaS/cloud technologies.
Early Career in Product Management
Kathy began her career progression into product management at Aspect Software, Inc, where she was Product Manager from 2006 to 2011. Before that, she was Project Manager at SophistiCom Technologies (acquired by Aspect Software) from 2004 to 2006. These foundational roles equipped her with significant project management experience and early exposure to contact center technologies.
Educational Background
Kathy Krucek holds a Master’s degree in Human Resources & Industrial Relations from the University of Illinois Urbana-Champaign, completed in 2003. She also earned a Bachelor of Science in Psychology from the same university in 2002. Her education provided a solid understanding of human behavior and organizational dynamics, which she effectively translates into product management strategies.
Specializations and Technical Expertise
Kathy specializes in Contact Center Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions. Her expertise extends to SaaS/Cloud technologies, where she demonstrates strong skills in software development, product design, and solutions architecting. This technical acumen is complemented by her interest in product management and product marketing.