Kelley Wilcher
About Kelley Wilcher
Kelley Wilcher is the Lead Sales Engineer at Talkdesk in Clearwater, Florida, with extensive experience in contact center solutions automation and a background in biology from Old Dominion University.
Company
Kelley Wilcher is currently employed at Talkdesk as the Lead Sales Engineer. He operates out of Clearwater, Florida, United States. Talkdesk is a cloud-based contact center company known for automating contact center solutions and enhancing customer experience through innovative technologies.
Title
Kelley Wilcher holds the position of Lead Sales Engineer at Talkdesk. In this role, he is responsible for designing, presenting, and deploying complex, customized sales engineering solutions tailored to the needs of clients across various industries.
Work History
Prior to his current role at Talkdesk, Kelley Wilcher has accumulated extensive experience in sales engineering across multiple companies. He worked as a Senior Sales Engineer at inContact from 2013 to 2018 in the Tampa/St. Petersburg, Florida Area. Previous to that, he served as Senior Sales Engineer at Integrated Voice Solutions from 2011 to 2013 in Tampa Bay, Florida. He also worked at Convergys, Inc. as a Senior Solution Engineer from 2008 to 2011 in Cincinnati, Ohio, at Intervoice as a Sales Engineer from 2005 to 2008 in Dallas, Texas, and at S1 Corporation from 2004 to 2006 in the Greater Atlanta Area. Additionally, he was a Sales Engineer at Edify Corporation from 2001 to 2004.
Education and Expertise
Kelley Wilcher earned a Bachelor of Science degree in Biology from Old Dominion University, completing his studies in 1982. He specializes in contact center solutions automation, focusing on IVR (Interactive Voice Response), CTI (Computer Telephony Integration), and both SCXML and VXML standards. His proficiency extends to a range of technologies including Right Now, Nuance, Genesys, Avaya, Intervoice, Edify, ACDs, and PBXs.
Industry Experience and Technical Skills
Kelley Wilcher has a robust background in working with diverse vertical industries such as Retail, Healthcare, Transportation and Travel, and Cellular and Communications. His responsibilities include conducting onsite discovery sessions, creating executive presentations, architecting solutions, and producing Statements of Work for customized solutions. Kelley has a strong ability to price and present tailored solutions effectively to meet client requirements.