Laura Cerqueira
About Laura Cerqueira
Laura Cerqueira is a Governance, Privacy, and Compliance Specialist at Talkdesk with extensive experience in information security and management.
Title
Laura Cerqueira holds the position of Governance, Privacy, and Compliance Specialist.
Company
Laura Cerqueira is currently employed at Talkdesk as a Governance, Privacy, and Compliance Specialist. Her role entails managing, coordinating, and ensuring adherence to multiple high-profile certifications such as ISO 27001, ISO 22301, ISO 27701, PCI DSS Level 1, SOC 2, SOC 3, APEC PRP, APEP CBPR, and Cyber Essentials.
Education and Expertise
Laura Cerqueira has a comprehensive academic background that includes a post-graduation in Operations Management from Porto Business School, attained between 2016 and 2017, and a degree in Information Science from Universidade do Porto, completed from 2004 to 2008.
Professional Background
Across an extensive career in information security and management, Laura Cerqueira has held numerous roles. At Talkdesk, she was previously involved in information security from 2019 to 2020. She also served as an Information Security Consultant at S21sec between 2018 and 2019. Her tenure at Multicert spanned various roles from 2008 to 2018: Internal Auditor, Process Owner & Improvement Manager, and Senior Information Manager. She managed processes as a Junior Information Manager at Multicert from 2008 to 2010.
Key Projects and Initiatives
At Talkdesk, Laura Cerqueira has significantly contributed to the development and delivery of the company’s privacy strategy. She has conducted HIPAA Security Rule assessments and provided guidance on HIPAA compliance. Her work also includes monitoring and analyzing privacy and data sovereignty regulations for international markets like Canada, Australia, Brazil, and Singapore. Additionally, she assists in the sales process by addressing privacy and security inquiries.