Lawrence Chase
About Lawrence Chase
Lawrence Chase is the Sr. Director of Engineering and Principal Architect WEM at Talkdesk, with a background in software development and leadership roles at Verint and Exametric.
Current Role at Talkdesk
Lawrence Chase currently serves as the Sr. Director of Engineering and Principal Architect in Workforce Engagement Management (WEM) at Talkdesk. In this role, he oversees engineering processes and the architectural integrity of WEM solutions. Lawrence focuses on optimizing developer efficiency to enhance product quality and minimize issues related to environmental and process inefficiencies.
Previous Experience at Talkdesk
Before his current role, Lawrence Chase worked as the Director of Engineering and Principal Architect for Workforce Management (WFM) and Workforce Optimization (WFO) at Talkdesk from 2019 to 2021. During this period, he demonstrated his leadership capabilities by managing teams and projects geared towards improving workforce efficiency and product performance.
Professional Background at Verint
Prior to joining Talkdesk, Lawrence held multiple positions at Verint. He served as the Director of Software Development from 2015 to 2019. Prior to that, he was the Product Owner and Program Manager for Workforce Optimization Dev Ops from 2014 to 2017, and the Senior Software Engineering Manager for Workforce Management from 2014 to 2015. His tenure at Verint was marked by significant contributions to software development and project management aimed at optimizing workforce solutions.
Earlier Career at Exametric and Kiran Consulting Group
Before Verint, Lawrence worked at Exametric, where he was a Senior Software Developer and Team Lead from 2003 to 2005. He began his career at Kiran Consulting Group as an Application Consultant from 1999 to 2003. These roles helped him build a strong foundation in software development and team leadership.
Educational Background
Lawrence Chase studied Industrial Engineering at California Polytechnic State University-San Luis Obispo, where he earned a Bachelor of Science degree from 1995 to 1999. His educational background equipped him with the skills and knowledge necessary for his roles in engineering and software development.