Luis Mendes Duarte
About Luis Mendes Duarte
Luis Mendes Duarte is a Product Manager at Talkdesk, specializing in AI Core Teams, with over 10 years of experience in IT and a strong background in project management and software engineering.
Current Position at Talkdesk
Luis Mendes Duarte is currently serving as the Product Manager for AI Core Teams at Talkdesk. His role involves managing and overseeing AI-related projects and initiatives within the company. Luis leverages his extensive experience in project management and software engineering to drive innovation and deliver business results. His current position involves coordination with various AI and tech teams to ensure the smooth delivery of AI solutions that align with the company’s objectives.
Previous Roles and Experience
Luis Mendes Duarte's professional journey includes various roles across multiple companies. Prior to Talkdesk, he worked as a Product Owner at NOS Inovação from 2019 to 2021 in Lisbon, Portugal. He also held the position of Senior Professional at Celfocus from 2016 to 2018, and at Novabase from 2015 to 2016. Earlier in his career, he spent two years as a Senior Consultant at InnoWave Technologies in Brussels, Belgium, and another two years as a Consultant in Lisbon. Luis started his career as a Software Engineer at Altran Portugal from 2008 to 2010.
Educational Background
Luis Mendes Duarte obtained his Master’s degree in Electrical and Software Engineering from Universidade de Coimbra, where he studied from 2003 to 2008. His academic background provided him with a strong foundation in engineering principles and software development. This education laid the groundwork for his subsequent career in IT and project management.
Certifications and Technical Skills
Luis holds several certifications that highlight his expertise in project management and IT. These include CSM, Prince2 Foundation, ITIL Foundation, and PMI-PMP. His technical skills are extensive, covering programming languages and tools such as .NET (C#), MySQL/SQL Server, XML, XSLT, Webservices, REST, JSON, Python, and Powershell. Additionally, he is proficient in using project management tools like JIRA, Confluence, Redmine, Mantis, and Microsoft Project.
Industry Expertise and Focus
With over 10 years of experience in IT, Luis Mendes Duarte has honed his skills in various domains such as software development, software testing, tech support, systems integration, project management, and ITIL. He has a particular passion for project management and people, focusing on delivering effective projects that produce tangible business results. His expertise spans across sectors including TV, billing, and rail, where he has consistently delivered impactful solutions.