Luiz Alberto Americano
About Luiz Alberto Americano
Luiz Alberto Americano is a Growth Customer Success Manager at Talkdesk, specializing in client engagement and retention strategies.
Title and Current Position
Luiz Alberto Americano is currently serving as the Growth Customer Success Manager at Talkdesk. He operates in a remote capacity, handling responsibilities related to customer engagement and retention. His role includes developing tailored strategies for clients and identifying expansion opportunities.
Previous Work Experience
Before joining Talkdesk, Luiz worked as an Analista de Customer Success Pleno at Gradus Consultoria de Gestão from 2021 to 2023 in São Paulo, Brasil. Prior to that, he had a role at Swiss Re where he served as an Estágio em recursos humanos for a year. Additionally, in 2019, he was involved in digital marketing as an Estágio em Marketing Digital with The Jai Group for five months. His earlier professional experience includes a one-year tenure as a Gerente administrativo e financeiro at Cejur FGV - Centro de Estudos Jurídicos Júnior.
Education and Qualifications
Luiz Alberto Americano completed his Bacharelado em Administração at FGV - Fundação Getulio Vargas. He studied Administração de Empresas from 2016 to 2020. His educational background has provided him with foundational knowledge and skills crucial to his current roles in customer success and management.
International Collaboration
Throughout his career, Luiz has frequently collaborated with international clients across Europe, the United States, and Latin America. This experience has equipped him with a broad understanding of diverse markets and client needs, enhancing his ability to develop tailored strategies for customer success.
Client Retention and Contract Management
In his role as Growth Customer Success Manager, Luiz is responsible for drafting contract renewal proposals to ensure client retention. His specialization includes identifying expansion opportunities within the existing customer base, which enhances long-term partnerships and business growth.