Madina Bhura
About Madina Bhura
Madina Bhura is an Enterprise Customer Success Manager at Talkdesk, overseeing a book of business with a base ARR of approximately $5 million.
Current Role at Talkdesk
Madina Bhura currently serves as an Enterprise Customer Success Manager at Talkdesk, working remotely. In this role, she develops case studies outlining KPIs and metrics related to Talkdesk’s ROI. Madina conducts quarterly reviews to ensure client retention and manages a book of business with a base Annual Recurring Revenue (ARR) totaling approximately $5 million. Additionally, she works cross-functionally to address gaps in the customer experience that may lead to customer attrition and serves as the point of contact for clients post-implementation of their cloud-based call center to achieve strategic business goals and objectives.
Previous Experience at Indeed.com
Madina Bhura has an extensive background in client success at Indeed.com. She held the positions of Senior Client Success Specialist II - Enterprise from 2020 to 2021, Senior Client Success Specialist - Enterprise in 2019 for 11 months, and Client Support Specialist - Enterprise from 2017 to 2018. In these roles, she developed a deep understanding of enterprise client needs in the Greater New York City Area. Her work contributed to optimizing client support and enhancing enterprise customer relationships.
Earlier Positions at Permasteelisa North America Corp.
Before her tenure at Indeed.com, Madina Bhura gained valuable supply chain and logistics experience at Permasteelisa North America Corp. She worked as a Supply Chain Analyst - Glass Specialist from 2016 to 2017 for 11 months and as an Expeditor for 6 months in 2016, both positions located in Windsor, CT. Her responsibilities included optimizing supply chain operations and ensuring timely deliveries and logistics efficiency.
Education Background at University of Connecticut
Madina Bhura obtained her Bachelor's degree from the University of Connecticut, where she studied from 2011 to 2015. Her academic journey also included specialized studies at the University of Connecticut School of Business. This educational foundation provided her with the essential skills and knowledge required for her successive roles in client success and supply chain management.