Mafalda Ribeiro
About Mafalda Ribeiro
Mafalda Ribeiro is a Senior Project Manager at Talkdesk with extensive experience in managing large-scale IT projects in the information technology and services industry.
Current Position at Talkdesk
Mafalda Ribeiro is currently a Senior Project Manager at Talkdesk. In this role, she manages large-scale IT projects, ensuring effective communication and alignment between project teams and stakeholders. Her responsibilities include conducting risk assessments and implementing mitigation strategies to ensure project success.
Previous Roles at Altitude Software
Before joining Talkdesk, Mafalda Ribeiro worked at Altitude Software in several roles. She was a Customer Success Manager from 2019 to 2021, focused on maintaining customer satisfaction and ensuring the successful adoption of software solutions. From 2017 to 2019, she served as a Program Director, overseeing large IT programs in the Lisbon Area. Additionally, she spent seven years as a Project Manager, managing various IT projects and optimizing business processes.
Experience at Accenture
Prior to her tenure at Altitude Software, Mafalda Ribeiro worked as a Senior Consultant at Accenture. From 2002 to 2010, she provided consulting services in the information technology and services industry. Her role involved risk assessments, requirements analysis, and the delivery of software development projects. She also gained substantial experience in team management and stakeholder communication during this period.
Education and Credentials
Mafalda Ribeiro has a robust educational background. She achieved a Postgraduate Degree in Executive Master em Gestão de Programas e Projectos from INDEG-ISCTE Executive Education in 2023. Additionally, she completed a Post Graduation in Executive Sales Management from the same institution in 2020. Ribeiro also holds a degree in Computer Science and Business Administration from ISCTE - Instituto Universitário de Lisboa, which she earned in 2002.
Skills and Expertise
Mafalda Ribeiro is proficient in managing large-scale IT projects, with expertise in risk assessment and mitigation, stakeholder management, business process optimization, and requirements analysis. Her strong background in team management has been instrumental in fostering collaboration and productivity within project teams. These skills have contributed to her successful delivery of numerous software development projects throughout her career.