Manuel Alves
About Manuel Alves
Manuel Alves is a Senior Project Manager at Talkdesk in Lisbon, Portugal, with extensive experience in project management and a strong educational background in Information Systems and Computer Engineering.
Current Role at Talkdesk
Manuel Alves is currently serving as a Senior Project Manager at Talkdesk in Lisbon, Portugal. In this role, he leads the company's largest strategic customer implementation projects from kick-off to completion. He is responsible for defining project scope, scheduling activities, and integrating those into the broader project plan alongside customer project managers. He partners with internal teams such as Product, Engineering, and Support to ensure timely delivery of feature requests, bug fixes, and support requests. One of his key responsibilities is managing the performance of the projects on both the customer and company sides.
Previous Experience at Talkdesk
Before his current role, Manuel Alves held several positions at Talkdesk in Lisbon, Portugal. He began as a Junior Project Manager in 2020, serving for six months. This was followed by a shift to Project Manager from 2020 to 2022, where he gained extensive experience over two years. In these roles, he honed his skills in project management, solidifying his knowledge and expertise, which contributed to his current senior position.
Early Career at VILT
Manuel Alves began his career at VILT in Lisbon Area, Portugal. He worked as a Junior Consultant from 2017 to 2018, covering a period of one year. In 2019, he transitioned to the role of Junior Project Manager at VILT, working there for 11 months. These roles allowed him to develop foundational skills in consulting and project management, preparing him for future roles at Talkdesk.
Educational Background
Manuel Alves studied at Instituto Superior Técnico, where he pursued a comprehensive education in Information Systems and Computer Engineering. He achieved his Bachelor’s Degree over seven years, from 2010 to 2017. Following this, he completed his Master’s Degree in the same field from 2014 to 2018, further solidifying his technical proficiency and understanding of complex systems.