Maria Vorobyeva
About Maria Vorobyeva
Maria Vorobyeva is a Customer Success Manager at Talkdesk with over 15 years of experience in customer service and sales management, fluent in English, Portuguese, and Russian.
Current Role at Talkdesk
Maria Vorobyeva is currently serving as a Customer Success Manager at Talkdesk. She leverages her extensive experience in customer service and sales management to improve customer satisfaction and retention rates. Her role involves mentoring and training new team members, utilizing CRM software, and employing data analytics to drive customer success strategies. Maria's deep understanding of the tech industry, particularly in customer support and sales, positions her as a valuable asset to the Talkdesk team.
Previous Experience at Wimdu
Maria worked at Wimdu as a Sales Team Manager for four months in 2017-2018. This short tenure involved leading the sales team and driving initiatives to meet and exceed sales targets. Her responsibilities included managing team performance, implementing sales strategies, and fostering client relationships to enhance business growth.
Miniclip Tenure
Maria had significant roles at Miniclip, first as a Customer Service Manager from 2013 to 2017 in Lisbon, Portugal, and later as Head of Player Support in 2017 for four months. During her time at Miniclip, she managed customer service operations and player support, accumulating valuable experience in handling customer inquiries and ensuring high levels of player satisfaction. Her work there laid a strong foundation for her expertise in customer support within the tech industry.
Educational Background
Maria holds a Master's degree from Technische Hochschule Mittelhessen, having studied there from 2008 to 2010. She also completed a Master's in Science from Erasmus University Rotterdam in 2007. Additionally, she earned an undergraduate degree from Saint Petersburg State University, where she studied from 2003 to 2008. Her participation in the Erasmus exchange program underscores her international exposure and versatile educational background.
Skills and Expertise
Maria Vorobyeva is fluent in multiple languages, including English, Portuguese, and Russian. With over 15 years of experience in customer service and sales management, she has amassed a strong background in both B2B and B2C sales environments. Her expertise includes managing international teams and projects, with a proven track record of enhancing customer satisfaction and retention rates. Maria is skilled in using CRM software and data analytics, which she utilizes in her current role to drive effective customer success strategies.