Martha Howley
About Martha Howley
Martha Howley is a Mid-Market Customer Success Manager at Talkdesk, with a background in account management and public relations.
Current Role at Talkdesk
Martha Howley currently holds the position of Mid Market Customer Success Manager at Talkdesk in a remote capacity. Her responsibilities include managing an Annual Contract Value (ACV) of $5.5 million dollars. She consults call center supervisors on metrics such as abandonment rates and service levels, and designs recommendations for Interactive Voice Response (IVR) and call flows. Additionally, she works closely with Account Executives to identify new teams and product partnership opportunities.
Previous Positions at Talkdesk and TripActions
Before her current role, Martha Howley served as a Commercial Customer Success Manager at Talkdesk from 2020 to 2021 in Austin, Texas. In 2020, she briefly worked at TripActions as a Mid-Market Customer Success Manager in New York, New York. During her time at TripActions, she completed training before the pandemic impacted the travel industry.
Experience at Conductor
Martha Howley worked at Conductor as a Strategic Account Manager from 2018 to 2020 in New York, NY. During her tenure, she helped brands and international web properties stay informed about industry-specific search trends. She provided guidance on optimizing pages and site experience, contributing to the improvement of digital strategies for her clients.
Career at eMarketer
Martha Howley spent several years at eMarketer, starting as a Sales Associate in 2013. She was later promoted to Account Manager in 2014 and then to Senior Account Director, Corporate Accounts, in 2016. Her work focused on managing key accounts and driving sales initiatives within the Greater New York City Area, where she displayed a strong ability to build and maintain customer relationships.
Educational Background
Martha Howley graduated from George Mason University with a Bachelor of Arts in Public Relations, completed between 2008 and 2011. Prior to her university education, she attended Cherry Hill High School West from 2004 to 2007. During her early career, she acquired foundational knowledge in digital strategy and public relations through various internships and junior roles.