Matheus Shigeo Dos Santos
About Matheus Shigeo Dos Santos
Matheus Shigeo Dos Santos is a Growth Customer Success Manager at Talkdesk, working remotely from Lisbon, Portugal. He has extensive experience in customer success, data analysis, and graphic design, with a background in both startups and established technology companies.
Title
Matheus Shigeo Dos Santos is currently serving as the Growth Customer Success Manager at Talkdesk. His role involves creating new business opportunities and expanding product usage by customers. Matheus delivers excellent customer experiences and performs consolidated analyses with impactful data.
Work Experience at Talkdesk
Matheus Shigeo Dos Santos currently works at Talkdesk in a remote position from Lisbon, Portugal. He is part of the Growth team and focuses on delivering superior customer experiences while identifying new business opportunities and product expansion. Talkdesk is a cloud contact center platform powered by AI, where Matheus leverages his customer success and data analysis skills.
Prior Roles and Experience
Before joining Talkdesk, Matheus Shigeo Dos Santos worked at Agroadvance Brasil as a Data Analyst for 2 months in 2024 and as a Customer Success Manager for 8 months from 2023 to 2024. Prior to that, he served as a Product Owner at Escala for 1 year from 2022 to 2023, and also held positions as a Support Coordinator and Customer Success Manager at Escala. He began his career with roles in graphic design, working at Mondo Publicidade and as an Independent Graphic Designer.
Education and Expertise
Matheus Shigeo Dos Santos has a strong educational background in Information Security and Graphic Design. He studied at FATEC Americana, earning the title of Information Security Technologist in 2017. He also attended ETEC Polivalente, where he earned a Graphic Designer Technician diploma from 2010 to 2012. Matheus has developed solid technical knowledge in customer success and both B2B and B2C customer service through hands-on experience in various roles.
Background and Technical Skills
Matheus's career spans roles in customer success, data analysis, product ownership, and graphic design. His solid technical knowledge in customer success has been honed through work at both startups and established technology companies. He has over 3 years of experience working with clients across various stages, from onboarding to renewal. His background positions him effectively to deliver impactful customer service and drive business growth.