Matt Turner
About Matt Turner
Matt Turner is the Director of Global Professional Services at Talkdesk in San Francisco, California, with a background in mechanical engineering and technology management from UC Santa Barbara.
Current Position at Talkdesk
Matt Turner serves as the Director of Global Professional Services at Talkdesk, headquartered in San Francisco, California. He leads a team that designs customer-centric solutions on the company's CCaaS platform. In this role, he engages with customer experience executives at global companies to enhance their customer service strategies.
Previous Roles at Talkdesk
Before becoming Director, Global Professional Services, Matt Turner advanced through multiple roles at Talkdesk. He served as Senior Manager, Global Professional Services from 2021 to 2022. Prior to that, he was Manager, Professional Services from 2020 to 2021 and Solutions Consultant from 2019 to 2020. His initial role at Talkdesk was as an Implementation Specialist from 2018 to 2019 in the San Francisco Bay Area.
Work Experience Before Talkdesk
Before joining Talkdesk, Matt Turner held various positions in other companies. He worked as a Strategy Consultant at FLIR Systems for five months in 2017-2018, and as a Thermal Engineer on a Senior 'Capstone' Project at Northrop Grumman from 2016 to 2017. Additionally, he contributed to the Alpha Tau Omega Foundation as Signature Event Chair and as President of Alpha Tau Omega - Iota Nu.
Educational Background
Matt Turner completed his higher education at UC Santa Barbara, where he earned a Bachelor of Science degree in Mechanical Engineering. He also obtained a Technology Management Certificate and a Master's degree in Technology Management from the same institution. During his time in university, he was actively involved in various roles such as Developmental Engineer Assistant at the Materials Processing Lab and Engineering Orientation Leader.
Professional Focus and Beliefs
Matt Turner is passionate about technology and innovation, frequently engaging with peers on these topics. In his professional and personal interactions, he advocates for adopting a mindset of curiosity over judgment. His role at Talkdesk also entails leading a team of Solution Architects, focusing on creating solutions tailored to the needs of customers on the company's CCaaS platform.