Melissa Smith
About Melissa Smith
Melissa Smith is an Account Executive at Talkdesk in Toronto, Ontario, Canada, with a background in customer service and travel consulting.
Current Role at Talkdesk
Melissa Smith currently holds the position of Account Executive at Talkdesk, where she is based in Toronto, Ontario, Canada. She will commence her role on January 1, 2024. In this role, she is likely to collaborate with CX leaders across various sectors to assist in transforming customer service operations.
Previous Roles in Sales and Account Management
Prior to her upcoming position at Talkdesk, Melissa Smith worked at Ada as an Account Executive from 2021 to 2023 in Toronto. Before that, she was with Shutterstock as an Account Executive from 2020 to 2021. She also served as a Senior Brand Partnerships Associate at Shutterstock Custom from 2018 to 2020. These roles have contributed to her expertise in customer relationship management and sales operations.
Experience in Travel Consultancy
Melissa Smith is also currently an International Travel Consultant at Envoyage CA, based in Toronto. She previously worked with the Flight Centre Travel Group from 2017 to 2018. In these roles, she has helped clients plan their dream trips, leveraging her passion for travel and delivering exceptional customer experiences.
Early Career in Financial Services
Melissa Smith has extensive experience in the financial services industry, having worked at TD in various capacities. She was Manager Customer Service from 2014 to 2017 in Burnaby, BC, and served as a Financial Advisor from 2012 to 2014 in Vancouver. Before that, she worked as a Financial Services Representative from 2010 to 2012 and as a Customer Service Representative from 2008 to 2010 in Waterloo and Vancouver.
Education and Academic Background
Melissa Smith completed her academic studies at the University of Waterloo, where she earned a Bachelor of Mathematics. Her major was Operations Research with a minor in Computer Science. She attended the university from 2002 to 2008, which provided her with a strong analytical and technical foundation.
Travel Enthusiasm and Social Media Presence
Melissa Smith enjoys traveling the world and sharing her adventures. She engages with her audience on Instagram under the handle @mel.around.the.world. Her passion for travel also complements her role as a Travel Consultant, where she assists clients with planning their journeys.