Michael Boyt
About Michael Boyt
Michael Boyt is the Principal Product Manager at Talkdesk, with extensive experience in Agile Development and Product Management, leading cross-functional teams, and driving product innovation.
Current Position at Talkdesk
Michael Boyt is currently serving as the Principal Product Manager at Talkdesk. His role involves managing a team of product managers responsible for six development teams. He focuses on maintaining the product roadmap and backlog through regular customer feedback sessions. His responsibilities include spearheading the launch of innovative solutions across different industries and ensuring a seamless experience for Talkdesk’s clients.
Previous Experience at Talkdesk
Before becoming the Principal Product Manager, Michael Boyt was a Senior Product Manager at Talkdesk from 2019 to 2021. During his tenure, he utilized his expertise in Agile Development and Product Management to lead cross-functional teams from ideation to execution. His strategic vision and hands-on approach were instrumental in driving product innovation and ensuring the successful launch of several key projects.
Professional Background at Pegasystems
Michael Boyt has substantial experience at Pegasystems, where he held multiple roles. Most recently, he was a Customer Operations Program Manager from 2018 to 2019, and prior to that, he served as a Program Manager in Product Development from 2016 to 2018. He initially joined Pegasystems through the acquisition of OpenSpan, where he worked as a Product Owner from 2015 to 2016. His contributions included conducting thorough market analysis to define product requirements effectively and leading projects that enhanced the company’s offerings in product development.
Earlier Roles and Expertise
Michael Boyt’s career includes significant roles at several other companies. At Verint, he was an Application Consultant from 2011 to 2015. Before that, he worked at Comcast Cable as a Forecasting & Scheduling Supervisor from 2009 to 2010 and as a Central Division Forecasting and Capacity Planning Analyst from 2010 to 2011. At AutoTrader.com, he held positions as a Reporting and Workforce Analyst from 2006 to 2007 and a Senior Forecast & Capacity Planning Analyst from 2007 to 2009. These roles allowed him to develop core expertise in Machine Learning, Zero to One, Workforce Management, and Performance Management.
Product Management and Innovation
Throughout his career, Michael Boyt has excelled in product management and innovation. His approach includes conducting comprehensive market analyses to define effective product requirements, leading cross-functional teams, and managing the entire product lifecycle from conception to execution. His passion for driving growth and delivering exceptional customer experiences is evident in his strategic and collaborative work style.