Michell P. S. Reis Costa
About Michell P. S. Reis Costa
Michell P. S. Reis Costa is the Vice President of Global Customer Success at Talkdesk, based in Lisbon, Portugal.
Company Profile
Michell P. S. Reis Costa currently serves as Vice President of Global Customer Success at Talkdesk, located in Lisbon, Portugal, though he works remotely. Talkdesk is a company that specializes in providing innovative customer experience solutions. Michell plays a crucial role in customer success, focusing on operational efficiency and customer satisfaction.
Previous Roles at Talkdesk
Prior to his current role, Michell held several positions at Talkdesk. He served as Senior Director for EMEA & LATAM Customer Success from 2021 to 2023, operating out of Lisbon, Portugal. Before that, he was the Director of Customer Success from 2019 to 2021. In these roles, Michell focused on driving product adoption, creating commercial opportunities, and engaging customers to advocate for the company.
Work Experience at IBM
Michell has a rich history with IBM, holding multiple managerial roles. From 2015 to 2016, he was the Head of Business Partner Disbursement in Bratislava, Slovakia. Before that, he managed global disbursement responsibilities and customer service across various regions including Spain, Portugal, Greece, and Israel. He also served as the Global Disbursement Manager for Customer Services ISC from 2012 to 2014 in Hortolandia, Brazil.
Educational Background
Michell P. S. Reis Costa studied Economics at Pontifícia Universidade Católica de Campinas, earning his degree over three years from 1997 to 2000. He later pursued People Management at INPG, achieving the designation of People Manager over a one-year period from 2005 to 2006. His educational background provided a strong foundation for his career in people management and customer success.
Certifications and Skills
Michell is certified as an Agile Champion and holds a Lean Six Sigma Green Belt. These certifications enable him to apply agile and lean principles to improve customer satisfaction and operational efficiency. He has expertise in people management, talent and leadership development, mentoring, coaching, and career progression.