Mike Klas
About Mike Klas
Mike Klas is the Global Director of Services at Talkdesk, with over 15 years of experience in professional services and project management.
Title and Current Role
Mike Klas is the Global Director of Services at Talkdesk. Based in the San Francisco Bay Area, he has held this position since October 2018. His role involves overseeing and directing service operations on a global scale. Mike’s extensive experience in management and professional services makes him a vital member of the Talkdesk team.
Professional Experience
Mike Klas has over 15 years of experience in professional services and project management. Prior to his current role at Talkdesk, he worked at Kenandy as Sr. Director of Professional Services from 2013 to 2018. He also held positions at Navis, first as a Project Manager/Sr. Consultant from 2007 to 2011, and then as Manager Professional Services from 2011 to 2013. Earlier in his career, he worked at Zebra Technologies. He served as a Project Manager/Consultant from 2006 to 2007 and as a Field Engineer/Systems Engineer from 2004 to 2006. His career has been primarily based in the San Francisco Bay Area.
Educational Background
Mike Klas obtained a Bachelor's degree in Mechanical Engineering from Colorado State University, where he studied from 2000 to 2004. He further enhanced his project management skills by earning a Master Certificate in Project Management from Villanova University, which he completed from 2012 to 2013. This combination of engineering and project management education has equipped him with a solid foundation for his professional career.
Transition from Engineering to Management
Throughout his career, Mike Klas has transitioned from technical engineering roles to comprehensive management roles. Starting as a Field Engineer/Systems Engineer at Zebra Technologies, he moved into management-oriented positions, including Project Manager/Consultant and Manager Professional Services. This progression has allowed him to leverage his technical background while honing his skills in leadership and project management.
Expertise in Professional Services
Mike Klas is recognized for his expertise in professional services and project management. His roles have spanned various companies, including Kenandy, Navis, Zebra Technologies, and Talkdesk. His diverse experience in managing projects and leading professional service teams demonstrates his proficiency and adaptability in the field.