Mimi Nguyen
About Mimi Nguyen
Mimi Nguyen is the Senior Vice President of Product Management at Talkdesk and Co-Founder, Chief Experience Officer at Viagem Hospitality Group, with extensive experience in product management and global SaaS operations.
Current Roles
Mimi Nguyen is currently serving as the Senior Vice President of Product Management at Talkdesk, where she works remotely. In addition, she co-founded and holds the position of Chief Experience Officer at Viagem Hospitality Group, based in Porto, Portugal. These roles reflect her vast expertise and extensive experience in high-level product management and customer experience strategy.
Previous Experience
Before her current roles, Mimi Nguyen held several significant positions. From 2021 to 2023, she was the Vice President of CCaaS at Talkdesk in the United States. Prior to that, she spent four years as the Vice President of Product Management at Genesys in the San Francisco Bay Area. Her career also includes roles at Genesys | Interactive Intelligence, where she worked as Director of Global Business Operations and Senior Product Manager. At Interactive Intelligence, she served as Sr. Principal for Business Intelligence and Analytics from 2005 to 2011.
Education and Expertise
Mimi Nguyen studied Computer Technology at Purdue University, specializing in Telecommunications and Networking. Her educational background laid the foundation for a career characterized by expertise in product management, customer support, professional services, and global SaaS operations. She has a strong track record of launching products and optimizing delivery processes, as well as a keen ability to drive business strategies and collaborate across units.
Product Management Achievements
Throughout her career, Mimi Nguyen has built a $500 million product portfolio and has been known for her ability to balance hands-on involvement with broader strategic vision. She has successfully led customer support and professional services functions, in addition to her primary product management roles. Her efforts have been instrumental in driving productive rhythms and programs across various business units.
Global SaaS Operations
Mimi Nguyen has substantial experience in managing and driving global SaaS operations, a critical skill in the technology and product management sectors. Her background includes optimizing delivery processes and launching successful products, positioning her as a leader capable of steering both detailed execution and overarching strategy within global contexts.