Miquele Smith, MBA
About Miquele Smith, MBA
Miquele Smith, MBA, is a Customer Success Manager in Healthcare & Life Sciences at Talkdesk, with extensive experience in marketing and partner operations.
Title
Miquele Smith is currently the Customer Success Manager for Healthcare & Life Sciences at Talkdesk. In this role, they manage and nurture profitable relationships with over 125 international and domestic partners and resellers.
Previous Roles
Before joining Talkdesk, Miquele Smith held several key positions. At Tenet Healthcare, Miquele served as the Division Marketing Manager from 2018 to 2024, where notable achievements include tripling organic followers on social media platforms, increasing patient conversion rates by 35%, and spearheading the Salesforce rollout to over 20 internal users. Prior to that, they worked at Bluebeam, Inc. in various roles including Partner Operations Manager (2016–2018), Sr. Partner Operations Specialist (2014–2016), and Partner Operations Specialist (2011–2014).
Education and Expertise
Miquele Smith earned a Master of Business Administration (M.B.A.) from Azusa Pacific University from 2011 to 2013. Prior to that, Miquele completed a Bachelor of Science in Marketing from the same university, studying from 2007 to 2011. Additionally, Miquele holds certifications in Marketing Channel Benefits, Agile Organization, and Strategic Partnerships.
Achievements at Tenet Healthcare
While at Tenet Healthcare, Miquele Smith achieved several important milestones. Miquele successfully spearheaded the Salesforce rollout to more than 20 internal users and managed a partner training program that resulted in 40% higher engagement and reseller sales. Furthermore, Miquele tripled organic followers on social media platforms and increased patient conversion rates by 35%.
Professional Development
Miquele Smith continually pursues professional development and has obtained certifications in Marketing Channel Benefits, Agile Organization, and Strategic Partnerships. These certifications complement their extensive experience in customer success, marketing, and partner operations.