Miriam Lopes
About Miriam Lopes
Miriam Lopes is a Product Manager at Talkdesk and Editora do Departamento de Informação at Rádio Universidade de Coimbra in Coimbra, Portugal.
Current Role at Talkdesk
Miriam Lopes is a Product Manager at Talkdesk in Coimbra, Portugal. She contributes to the vision and design of a next-generation call center platform. In her role, she develops processes to capture, analyze, leverage, and share customer insights. She collaborates with engineering, marketing, and sales teams to build business use cases and define requirements for new feature enhancements. Additionally, she evangelizes ideas to resolve customer problems and works on the Numbers platform, which allows Talkdesk customers to buy, port, and manage their numbers. She also works on TD Phone Mobile for both Android and iOS platforms.
Current Role at Rádio Universidade de Coimbra
Alongside her position at Talkdesk, Miriam Lopes serves as Editora do Departamento de Informação at Rádio Universidade de Coimbra in Coimbra, Portugal. Her role involves overseeing the information department at the radio station.
Previous Experience at WIT Software
Before joining Talkdesk, Miriam Lopes was Team Leader at WIT Software in the Coimbra area, Portugal. She spent eight years at the company from 2013 to 2021, although specific responsibilities and projects from this period are not detailed.
Education and Training
Miriam Lopes studied at Escola Secundária José Estevão, where she achieved a qualification as a Computer Technician from 2001 to 2004. She furthered her education at the Instituto Superior de Engenharia de Coimbra, studying Computer Software Engineering and achieving the title of Software Engineer.
Past Employment Roles
Miriam Lopes has held various roles in different companies over the years. She was a Store Manager at Grupo Multifood - Vitaminas from 2008 to 2013 in Coimbra. She served as a Web Designer & Trainer (Part-Time) at TrueMemory from 2005 to 2007 in Anadia. Early in her career, she worked at Pans&Company as an Assistant Manager from 2004 to 2008 in Coimbra.