Mónica Fialho
About Mónica Fialho
Mónica Fialho is a People Operations Specialist at Talkdesk in Porto, Portugal, with over 15 years of diverse work experience across various roles and industries.
Company
Mónica Fialho is currently employed at Talkdesk as a People Operations Specialist, based in Porto, Portugal. She joined Talkdesk in April 2021 and has been contributing to the company in various capacities related to human resource management.
Title
Mónica Fialho holds the position of People Operations Specialist. Her role involves handling various tasks related to human resources and operations, aligning with the overall goals of Talkdesk.
Previous Work Experience in People Operations
Before joining Talkdesk, Mónica Fialho worked as Técnica de Rh at Trofa Saúde Hospital from 2020 to 2021 in Vila Nova de Gaia. She was involved in HR-related duties that supported the hospital's workforce. Prior to that, she worked at WEG as a Payroll Assistant from 2019 to 2020 and as an Assistente administrativo from 2018 to 2019, gaining substantial experience in payroll and administrative functions.
Background in Customer Service and Business Management
Mónica has extensive experience in customer service roles, having worked as an Operadora de Call Center at Randstad for three years and at RH+ for two years. She also held the position of Sócia-gerente, managing Café Gondoleiro for two years, demonstrating her capability in business management.
Education and Expertise
Mónica Fialho studied Gestão de Recursos Humanos at ISLA - Instituto Politécnico de Gestão e Tecnologia, where she achieved a licenciatura degree after three years of study. Prior to higher education, she completed her 12th year in Cientifico-Natural at Escola Secundária António Nobre. Her educational background provides a strong foundation for her expertise in human resource management.
International Work Experience
Mónica has acquired international work experience in the UK, which includes positions such as Assistant Manager at Whitbread and Room Attendant at Abbey Hotel in Bath. This experience adds a global perspective to her skill set and enhances her adaptability in diverse work environments.