Neal Underwood
About Neal Underwood
Neal Underwood is the Senior Director of Solutions Engineering - Americas at Talkdesk with over 15 years of experience in senior-level sales engineering.
Company
Neal Underwood is currently employed at Talkdesk, where he holds the position of Senior Director Solutions Engineering - Americas. Talkdesk is a company known for its cloud contact center solutions designed to help businesses improve customer experiences.
Title
Neal Underwood serves as the Senior Director Solutions Engineering - Americas at Talkdesk. His role focuses on managing solutions engineering across a diverse range of sectors within the Americas.
Education and Expertise
Neal Underwood earned a Bachelor of Arts degree in Economics from Seattle University. He has accumulated over 15 years of experience as a senior-level sales engineer, specializing in creating custom business solutions aimed at enhancing customer satisfaction.
Background
Before his current position at Talkdesk, Neal held several key roles within the company, including Senior Director, Solutions Engineering (NORAM: Enterprise | Healthcare | SLED/FED | Channels) and Director, Solution Engineering (West Enterprise, Commercial, Latin America, Demo Engineering). Prior to that, he worked at Five9 as Enterprise Sales Director and at InSpeed Networks as Director of Sales, Western US. He also has extensive experience from his tenure at ShoreTel, where his roles included Senior Sales Engineer, Area Manager, and Client Sales Executive. Neal started his professional career at BEST Consulting (Manpower), working as IT Director and Senior Network Engineer.