Neil De Witte
About Neil De Witte
Neil De Witte is a Product Manager for Performance Management at Talkdesk, with extensive experience in customer-facing roles across various industries and expertise in call routing systems.
Current Position
Neil De Witte currently holds the role of Product Manager - Performance Management at Talkdesk. In his role, he guides the product vision and strategy for Talkdesk's nascent Performance Management software. He aligns market research and corporate goals to capture customer needs and ensure the best features are brought to market. Neil is working remotely, contributing to the company's innovative software solutions.
Professional Background
Neil De Witte has a diverse professional background with extensive experience in various roles. He served as an Enterprise WFO Applications Consultant at Eleveo for 4 months in Birmingham, Alabama, and at ZOOM International for a year in Franklin, Tennessee. Prior to that, he worked with ZOOM International as an Application Learning Consultant for 4 years in Birmingham, Alabama. Neil has also held significant positions at Verint, Witness Systems, Virginia College, CashRetriever Systems, GBA Systems, and TCS Management.
Education and Academic Pursuits
Neil De Witte completed his Bachelor of Science (BS) in Classical Languages and English from Vanderbilt University, attending from 1992 to 1996. Before his university education, he studied at the Central Virginia Governor's School for Science and Technology from 1990 to 1992. Neil's academic background has provided a strong foundation for his analytical and communication skills, which he leverages in his professional roles.
Industry-Specific Experience
Neil De Witte possesses deep, customer-facing experience across several key vertical industries, including Financial Services, Healthcare, Ecommerce, Telecom, and the Public sector. His work has involved collaboration with a wide variety of call routing systems, notably Aspect, AVAYA, Cisco, Genesys, and Talkdesk. This breadth of experience enables him to effectively address diverse customer needs and preferences in his current role.
Interest in Creation and Innovation
Neil De Witte enjoys the process of creation, whether it is developing software, designing business processes, or producing knowledge content. His enthusiasm for creation stems from a desire to innovate and improve existing systems and methods. This passion for innovation manifests in his work at Talkdesk, where he plays a crucial role in guiding product development and strategy.