Neil Mc Alpine
About Neil Mc Alpine
Neil Mc Alpine is the Enterprise Solutions Engineering Manager at Talkdesk, with over 20 years of experience in voice and data communication systems for the Enterprise marketplace.
Company
Neil Mc Alpine currently works at Talkdesk as the Enterprise Solutions Engineering Manager and as an Enterprise Sales Engineer in the Toronto, Canada Area. Talkdesk is a renowned company that focuses on providing cloud contact center solutions to enterprise clients.
Title
Neil Mc Alpine holds the title of Enterprise Solutions Engineering Manager at Talkdesk. In this role, he is responsible for overseeing the technical aspects of customer engagements, focusing on both pre-sales design and post-sales implementation.
Work Experience
Neil Mc Alpine's professional journey spans over two decades. He started his career at Integrated Cable Systems as a Technician from 1995 to 1998. He then worked at Williams Communications as a Senior Technician from 1998 to 2002. From 2002 to 2004, he served as a Sales Engineer at Telus National Systems. His subsequent roles as a Sales Engineer include Executive Communications Ltd. (2004-2007), Eclipse Technology Solutions (2007-2008 and 2012-2019), and CCS Group Ltd. as Sr. Telecom Engineer from 2008 to 2011. His extensive experience in technical roles has shaped his expertise in the telecommunications field.
Education and Expertise
Neil Mc Alpine holds a diploma in Telecommunications Electronics Engineering from Sir Sandford Fleming College, completed between 1993 and 1995. He has also studied at Global Knowledge. Neil is well-versed in Unified Communications solutions, with deep knowledge in voice and data communication systems for the Enterprise marketplace. His capabilities include needs analysis, solution design, proposal writing, project management, and technical support.
Certifications and Specializations
Neil Mc Alpine holds several certifications, such as CCNA for Routing & Switching, CCNA for Voice, CCDA, CSE, APDS UC, and APDS Scopia. His areas of specialization include solution design, proposal writing, project management, team leadership & mentoring, account development, IP telephony/convergence, unified messaging, and contact centers.