Nick P.
About Nick P.
Nick P. is the Product Solutions Director at Talkdesk, overseeing the Global Communications Network and full product lifecycle. He has extensive experience in solutions engineering and management roles across multiple companies, including Genesys and Interactive Intelligence.
Title
Nick P. serves as the Product Solutions Director at Talkdesk.
Current Role at Talkdesk
Nick P. is responsible for the Talkdesk Global Communications Network. His role includes overseeing services like Bring Your Own Carrier, TD Minutes, PCI, and International Growth. He manages the entire product lifecycle from ideation to go-to-market execution, focusing on strategy development for the Communication Services zone. His targets include revenue expansion, customer retention, innovation, and process improvements.
Previous Role at Talkdesk
Prior to his current role, Nick P. worked at Talkdesk as an Enterprise Solutions Engineer from 2021 to 2022.
Genesys Roles and Responsibilities
Nick P. held several positions at Genesys. From 2021, he was the Senior Manager of Cloud Solution Architects EMEA, ECCC Team for 4 months. Before that, he served as the Senior Cloud Program Manager EMEA, ECCC Team from 2018 to 2021. He also worked as a Solutions Consultant from 2016 to 2018 in Frimley, UK, and as a Solutions Engineer in 2016 for 8 months in Slough, UK. Earlier in his tenure at the company, he was a Project Manager from 2013 to 2016 in the UK.
Previous Experience at Interactive Intelligence
Nick P. started his journey with Interactive Intelligence as a Technical Account Manager for the ANZ region from 2012 to 2013. Before this role, he was the Technical Team Lead, ANZ in 2012 for 7 months and the Senior Systems Engineer in 2011 for 6 months. Prior to the acquisition, he worked on similar technical roles at Acenden Limited and MX Digital.