Nuno Emanuel Sousa
About Nuno Emanuel Sousa
Nuno Emanuel Sousa is a Senior Engineering Manager at Talkdesk in Porto, Portugal, with extensive experience in engineering and management roles across various companies.
Current Role at Talkdesk
Nuno Emanuel Sousa is a Senior Engineering Manager at Talkdesk, based in Porto, Portugal. In this role, he is responsible for overseeing engineering projects, ensuring the integration of advanced technologies such as generative AI into Talkdesk's Virtual Agent. His leadership has significantly enhanced the product's capabilities and user experience. He focuses on agile and user-centric software development practices.
Previous Experience at Talkdesk
Before becoming a Senior Engineering Manager, Nuno served as an Engineering Manager at Talkdesk from 2020 to 2023 in Portugal. During this period, he laid the groundwork for major technological advancements and worked closely with his team to implement several key projects that contributed to the company's growth and innovation in the customer service domain.
Career at Critical Software
Nuno's tenure at Critical Software spanned from 2006 to 2020, where he took on multiple roles. He started as a Software Engineer and later became a Technical Manager for the Energy and Utilities Area. He also served as a Product Owner from 2017 to 2020, demonstrating versatility and a deep understanding of both technical and business aspects. His decade-long involvement in various managerial and technical capacities underscores his expertise in driving complex software projects.
Early Career and Education
Nuno kicked off his career as a Software Developer at Cardinal 2 in 2002. He later transitioned to a Systems Engineer role at IndustrialNet, Lda, where he worked from 2002 to 2006. His academic background includes studying Information Technology at Instituto Superior de Engenharia do Porto, where he achieved a Licentiate over nine years, providing a sturdy foundation for his extensive career in engineering and management.
Advocacy and Mentorship
Beyond his professional responsibilities, Nuno is passionate about mentoring the next generation of technology leaders. He shares his insights on bridging the gap between technology and business needs, advocating for agile methodologies and user-centric approaches. His experience in remote team management aligns with his adaptable and transparent leadership style, making him a respected figure in both technology and business circles.