Oxana Ribeiro
About Oxana Ribeiro
Oxana Ribeiro is a Security Specialist at Talkdesk in Portugal, with a background in telecommunications and information security.
Current Role at Talkdesk
Oxana Ribeiro is currently employed as a Security Specialist at Talkdesk in Portugal. This role involves ensuring the security and integrity of Talkdesk's systems and data, contributing to the overall cybersecurity infrastructure of the company. Her extensive experience within the company and her expertise in various technical roles underpins her capabilities in this significant position.
Professional Journey at Talkdesk
Oxana Ribeiro has had a robust career at Talkdesk, starting as a Technical Support Engineer from 2017 to 2020 in Lisbon. She was then promoted to Senior Support Engineer and later took on the role of TeamLead from 2020 to 2021. Her tenure at Talkdesk is marked by a series of promotions, reflecting her growing expertise and leadership capabilities within the company. Her current position as Security Specialist builds on this comprehensive background in technical support and team leadership.
Educational Background
Oxana Ribeiro holds a Master's degree in Information Security of Telecommunication Systems from Omsk State Transport University (OSTU), completed between 2009 and 2015. Additionally, she participated in the Erasmus Mundus program at Universidade Nova de Lisboa, where she focused on Telecommunications Engineering for one year (2012-2013). She also studied English Language and Literature at J and S Language School from 2010 to 2012, further diversifying her skill set.
Previous Professional Experience
Before joining Talkdesk, Oxana Ribeiro held several positions in different areas. She worked as a Contact Center Specialist at Дом.ru (АО" ЭР-Телеком Холдинг") in the Omsk Region, Russian Federation, for seven months (2014-2015). She then moved to Lisbon, Portugal, where she worked as a Mathematics Teacher at Primeira escola Eslava for five months in 2015 and later as a CSR at arvato Iberia from 2016 to 2017.
Technical Support Expertise
Oxana Ribeiro accumulated extensive experience as a Technical Support Engineer at Talkdesk, where she served from 2017 to 2020. Her role involved addressing and resolving technical issues, providing customer support, and enhancing system performance. This extensive hands-on experience cemented her technical skills, which she continues to apply and expand upon in her current position as Security Specialist.