Patricia Campos
About Patricia Campos
Patricia Campos is the Senior Director, Global Head of Customer Experience at Talkdesk in Lisbon, Portugal, with extensive experience in customer success, operations, and business strategy.
Current Role at Talkdesk
Patricia Campos serves as the Senior Director, Global Head Of Customer Experience at Talkdesk, based in the Lisbon Area, Portugal. In this role, she is responsible for overseeing customer experience strategies and initiatives to ensure high levels of customer satisfaction and retention. Her work focuses on leveraging both open source and enterprise technology to bring customer-focused strategies to life in a fast-paced and dynamic environment.
Previous Work at Unbabel
Before joining Talkdesk, Patricia Campos held the position of Global Director, Customer Success at Unbabel for 6 months in 2019-2020, located in Lisbon, Portugal. During her tenure, she was instrumental in spearheading customer success initiatives and maintaining project continuity. Her role involved ensuring that client needs were met through meticulous management of timelines, status reports, and processes.
Entrepreneurship at LX Crafts Co
From 2016 to 2019, Patricia Campos was the owner of LX Crafts Co in the Lisbon Area, Portugal. Through this venture, she demonstrated her entrepreneurial spirit by managing all facets of the business. This experience further honed her skills in innovation, strategy development, and operational management, allowing her to deliver quality solutions in a rapidly changing business landscape.
Account & Operations Director at Teleperformance
Patricia Campos worked as the Account & Operations Director at Teleperformance from 2007 to 2016, also in Lisbon, Portugal. Over these 9 years, she built a solid foundation in pricing and contract management, site management, and strategic oversight. Her role required strong mediation, problem-solving, and conflict management skills to ensure smooth workflow and regulatory compliance.
Educational Background in Psychology
Patricia Campos earned her Bachelor's degree in Psychology from Ispa - Instituto Universitário, where she studied from 2005 to 2008. She completed her earlier education with a bachelor's degree from Bernards High School between 1997 and 1999. Her academic background in psychology provides a strong foundation for her outstanding interpersonal skills and her ability to manage diverse and multinational teams effectively.