Patrick Ong
About Patrick Ong
Patrick Ong is the Manager of Solutions Engineering, APAC at Talkdesk in Singapore, with over fifteen years of experience in designing customer experience solutions across the Asia Pacific region.
Manager, Solutions Engineering, APAC at Talkdesk
Patrick Ong currently holds the position of Manager, Solutions Engineering for the Asia-Pacific (APAC) region at Talkdesk. He operates out of Singapore, focusing on leadership and development within the presales team. As the first Solutions Engineer in the APAC region for Talkdesk, he has played a crucial role in growing and leading the team to better serve their clientele.
Previous Roles at Genesys and Solveso Interactive
Before joining Talkdesk, Patrick Ong worked at Genesys as the Head of Solutions Consulting for the ASEAN region from 2014 to 2021. In this role, he led solution consulting efforts and was integral in fostering strong customer relationships. Prior to Genesys, he served as the Solutions Manager at Solveso Interactive Pte Ltd from 2007 to 2014. These roles mark his consistent focus on developing and managing customer experience solutions.
Career at Radiance Communications and Beyond
Patrick Ong's career includes various consulting roles, beginning with his position as a Lead Consultant at Radiance Communications Pte Ltd from 2005 to 2007. His earlier experience includes roles such as Customer Success Manager at Cyber Village Sdn Bhd, CRM Consultant at Adroit Innovations Pte Ltd, and Senior Engineer at Digital Applied Research and Technology. These positions helped shape his expertise in customer relationship management and solutions engineering.
Educational Background
Patrick Ong has a robust educational foundation, beginning with a Diploma in Electronics from Singapore Polytechnic, earned from 1989 to 1992. He then pursued a BEng (Hons) in Electronics and Computer Engineering from the University of Birmingham, completing this degree from 1995 to 1997. His commitment to continuous learning is evident from his courses at NUS Business School in Design Thinking & Innovation for Business, and at the NeuroLeadership Institute India & SouthAsia in GROW: The Neuroscience of a Growth Mindset, both completed in 2021.
Expertise in Customer Experience Solutions
Patrick Ong brings over fifteen years of experience in designing Customer Experience (CX) solutions for leading brands across the Asia Pacific region. He specializes in leveraging the latest AI-powered customer and employee experiences, both in the cloud and on-premises. His work focuses on delivering intelligent solutions that enable organizations to provide personalization at scale by interacting with empathy, fostering customer trust, and loyalty.