Paul Handyside
About Paul Handyside
Paul Handyside is a Strategic Customer Success Manager and Team Lead at Talkdesk in the United Kingdom, with over 14 years of experience in the Customer Services industry.
Company
Paul Handyside currently works at Talkdesk in the United Kingdom. His roles include Strategic Customer Success Manager, Team Lead, Senior Strategic Customer Success Manager, and Customer Success Manager (Strategic). His work revolves around handling customer success operations and ensuring top-quality customer experience.
Title
Paul Handyside holds the position of Strategic Customer Success Manager and Team Lead at Talkdesk. His role involves managing strategic customer success initiatives to enhance client retention and satisfaction.
Education and Expertise
Paul Handyside studied at Kingsmeadow Comprehensive from 1998 to 2001. He has accumulated over 14 years of experience in the Customer Services industry, focusing on client services, operations management, customer experience, sales support, escalation handling, and negotiation management.
Background
Paul Handyside has worked at Teleperformance UK in multiple roles, including COPC Certified Implementation Lead from 2018 to 2019, Assistant Contact Centre Manager from 2013 to 2020, and Senior Team Lead in 2013. He has specialized in delivering high-quality customer experience and efficient customer success management for global brands.
Achievements
Paul Handyside's achievements include designing an efficient CRM tool for contact center operations and becoming a certified COPC Implementation Leader in 2018. He has a proven track record in providing exceptional customer success and customer experience, consistently exceeding client expectations. Additionally, he has significant experience in financial management, resource planning, and compliance auditing.