Paul Lesser
About Paul Lesser
Paul Lesser is a Financial Services Client Advisor at Talkdesk in the New York City Metropolitan Area, with over 25 years of experience in the financial and insurance vertical markets.
Company
Paul Lesser currently works at Talkdesk as a Financial Services Client Advisor in the New York City Metropolitan Area. Talkdesk is known for providing cloud contact center solutions and uses innovative technologies to enhance customer and agent experiences in various industries including financial services.
Title and Current Role
Paul Lesser holds the title of Financial Services Client Advisor at Talkdesk. In this role, he helps financial and insurance firms migrate their contact centers to the cloud, focusing on leveraging artificial intelligence to enhance both customer and agent experiences. His responsibilities include engaging with stakeholders and providing tailored solutions to meet the needs and goals of his clients.
Previous Roles in Sales and Financial Services
Paul Lesser has held numerous roles in sales and financial services. His previous experience includes working as Sales Director of North America Contact Center at AudioCodes from 2021 to 2024. He also served as an Enterprise Sales Executive at Nectar Services from 2013 to 2021. Paul worked as a Senior Sales Executive at Integrated Research in the Northeast Region from 2011 to 2013, and as an Enterprise Sales Executive at both Carousel Industries and Juma Technology. Earlier in his career, he held positions as Wholesale Account Manager at WorldCom and Senior Account Manager at Lucent Technologies.
Education and Expertise
Paul Lesser earned a Bachelor of Science (B.S.) degree in Business Management & Economics from the State University of New York at Plattsburgh, where he studied from 1985 to 1989. With over 25 years of experience specifically in financial and insurance vertical markets, Paul specializes in helping firms transition their contact centers to the cloud and is skilled in leveraging artificial intelligence to improve customer and agent interactions.
Sales Approach and Skills
Paul Lesser is known for his ability to self-generate and close new business as well as grow business within existing accounts. He uses a sales approach based on understanding the needs, challenges, and goals of his prospects to provide tailored solutions. His engagement tactics include working with various stakeholders such as influencers, decision-makers, budget owners, and C-level executives to create value, efficiency, and competitive advantage for his clients.