Pedro Andrade
About Pedro Andrade
Pedro Andrade is the Vice President of Artificial Intelligence and Generative AI Business Specialist at Talkdesk in Coimbra, Portugal, with over 20 years of experience in technology and product management.
Company
Pedro Andrade is currently working at Talkdesk as the Vice President - Artificial Intelligence and Generative AI Business Specialist. Talkdesk is a company known for its advanced customer service solutions driven by AI technologies.
Title
Pedro Andrade holds the position of Vice President - Artificial Intelligence and Generative AI Business Specialist at Talkdesk.
Professional Experience
Pedro Andrade has accumulated extensive experience in high-challenging technologies and markets. Over his career spanning more than 20 years, he has held various leadership roles. He worked at Talkdesk as Vice President - Artificial Intelligence & Automations from 2021 to 2023 and as Head of Automations from 2020 to 2021. Prior to that, he served as Head of New Product Development at WIT Software from 2016 to 2020, and as Chief Operating Officer, Product Director, Co-Founder, and Innovation Director at HIS from 2007 to 2016. He also co-founded Netvita and served there from 2000 to 2007.
Education and Expertise
Pedro Andrade studied at Universidade de Coimbra, where he achieved a Licentiate degree in Informatics Engineering. He has a proven track record in creating new product propositions using Lean Startup methodology and is skilled in influencing decisions, supporting change, and problem-solving.
Achievements
Pedro Andrade won the best business idea award from the National Entrepreneurs Association (ANJE) for founding NETVITA, Lda at the age of 23. He has authored several articles on generative AI and its impact on customer service, including topics like the death of IVR, transformation of customer service through AI, autonomous virtual agents, and the AI revolution in customer support.
Background in Healthcare and Technology
Pedro co-founded HIS - Health Innovation Systems, SA, where he was responsible for healthcare product definition and operations in Portugal and Latin American countries. His background also includes management consulting, where he built rapport with C-level stakeholders, formulated strategies, and led cross-functional teams.