Pedro Cabido
About Pedro Cabido
Pedro Cabido is a Software Engineer at Talkdesk with extensive experience in the Telecom industry.
Current Role at Talkdesk
Pedro Cabido is currently a Software Engineer at Talkdesk. In his role, he focuses on developing and maintaining software solutions. His expertise in compliant Call and SMS recording solutions aligns well with Talkdesk's emphasis on efficient communication tools. Talkdesk is a leading company in the customer service software industry, providing Pedro the platform to apply his knowledge and further develop his skills in software engineering.
Previous Experience at Truphone
Pedro Cabido worked at Truphone in two distinct roles over a span of five years. From 2018 to 2021, he served as a Technology Solutions Engineer in Lisboa e Região, Portugal, where he was responsible for implementing and troubleshooting technology solutions. Prior to this, from 2016 to 2018, he worked as a Technical Support Engineer at Truphone, providing essential support for technical issues. These roles at Truphone allowed him to hone his skills in technology solutions and technical support within the telecom industry.
Vodafone Portugal Experience
Pedro Cabido's tenure at Vodafone Portugal lasted from 2014 to 2016, where he worked as a 1st Line NOC Transmission Engineer. During his two years there, Pedro was responsible for monitoring and maintaining network operations in Lisboa e Região, Portugal. His work involved troubleshooting and ensuring the seamless transmission of network data, which provided him with foundational experience in network operations control.
Educational Background and Certifications
Pedro Cabido has a solid educational foundation in engineering and networking. He achieved a Bachelor of Engineering in Electronic and Computer Engineering from ISEP - Instituto Superior de Engenharia do Porto, completing his studies from 2009 to 2013. In addition, he holds certifications from Oracle University where he specialized in Oracle SBC Configuration and Administration in 2019, and from Cisco Networking Academy, where he achieved the CCNA R&S: Routing & Switching Essentials certification in 2014. These qualifications underscore his technical proficiency and commitment to continuous learning in the field of technology.
Early Career and Internships
Before his roles at major telecom companies, Pedro Cabido gained experience in various technical positions. In 2014, he worked as a Network and Computer Technician at Novabase for nine months in Lisboa e Região, Portugal. He also interned at ONI in 2013 for four months in Porto, Portugal. These early roles provided him with hands-on experience in network and computer technologies, setting the stage for his later positions in the telecom industry.