Pedro Charrua
About Pedro Charrua
Pedro Charrua is the Manager of Solution Engineering EMEA and Brazil at Talkdesk, with extensive experience in telecommunications and cloud contact centers.
Current Position and Role
Pedro Charrua currently serves as the Manager of Solution Engineering EMEA and Brazil at Talkdesk. Based in Lisbon, Portugal, he operates remotely, overseeing solution engineering across these regions. His role involves managing a team that designs and implements comprehensive engineering solutions for customers in Europe, the Middle East, Africa, and Brazil.
Previous Roles at Talkdesk
Pedro Charrua has held multiple roles at Talkdesk, demonstrating significant career growth. From 2022 to 2023, he was the Manager of Solution Engineering EMEA. Prior to that, he managed Solution Engineering for South Europe from 2021 to 2022. He also served as a Distinguished Principal Sales Engineer from 2019 to 2021 and as a Sales Engineer from 2018 to 2019. Earlier, he managed the Customer Service team from 2016 to 2018.
Experience at Coriant and Nokia Networks
Before joining Talkdesk, Pedro worked at Coriant, Inc. as the Manager of Customer Service for West/SouthEast Europe, Middle East, and North Africa from 2012 to 2016. At Nokia Networks, he was the Competence Group Manager from 2011 to 2012 and a Technical Support Engineer from 2008 to 2011.
Educational Background
Pedro Charrua earned both his Master's degree and Graduate degree from Instituto Superior Técnico. He studied Telecommunications and Optical Communications for his Master’s degree from 2003 to 2004, and Telecommunications - Optical Networks for his Graduate degree from 1998 to 2003.
Technical Expertise and Certifications
Pedro has extensive expertise in cloud-based contact centers. He's proficient in DWDM, Ethernet, and SDH technologies and is certified in PMI-CAPM, CCNA ITIL Foundation, and PRINCE2 (Foundation & Practitioner). His skills in managing escalations, remote service delivery, and creating excellent communication networks are well-recognized.