Pedro Sousa
About Pedro Sousa
Pedro Sousa is a DevOps and SRE Engineer at Talkdesk with extensive experience in systems engineering and administration.
Current Position at Talkdesk
Pedro Sousa has been working at Talkdesk as a DevOps and Site Reliability Engineer (SRE) since August 2019. In this role, he focuses on ensuring the reliability, performance, and scalability of Talkdesk's cloud infrastructure. His expertise contributes to the smooth operations of services, aiming for minimal downtime and enhanced system efficiency.
Previous Experience at Addison Global Limited
Before joining Talkdesk, Pedro Sousa worked at Addison Global Limited as a System Engineer from 2018 to 2019. During his tenure, he was responsible for maintaining and improving the company's IT infrastructure, ensuring robust and secure system operations.
Career at GFI Portugal
Pedro Sousa spent seven years at GFI Portugal in Lisbon, working as a Systems Engineer from 2011 to 2018. His long-term engagement with the company involved managing extensive IT systems, ensuring the reliability and security of network operations, and contributing to various infrastructure projects.
Role at Nokia
From 2008 to 2010, Pedro Sousa served as a Unix Systems Administrator and Developer at Nokia. His responsibilities included overseeing Unix-based systems and developing solutions to optimize system performance, contributing to the efficiency of Nokia’s technological environment.
Research at Instituto de Telecomunicações
Pedro Sousa conducted research and managed GNU Linux and IPv4/IPv6 networks at Instituto de Telecomunicações from 2007 to 2008. His role as a researcher and network administrator involved ensuring the smooth operation of network systems and contributing to innovative research projects.
Educational Background
Pedro Sousa studied at Universidade de Aveiro from 1999 to 2006. His time at the university provided him with a strong foundation in engineering principles and technical skills, which have been instrumental in his professional career.
Entrepreneur Experience
Pedro Sousa also has experience as an entrepreneur, where he applied his technical skills and innovative mindset to develop and manage his own ventures. This entrepreneurial background adds a unique perspective to his technical and engineering roles.