Pedro Vargas
About Pedro Vargas
Pedro Vargas is the Director of Product Management at Talkdesk, specializing in Salesforce integrations and productivity apps, based in Lisbon, Portugal.
Director, Product Management at Talkdesk
Pedro Vargas currently holds the position of Director, Product Management at Talkdesk, based in Lisbon, Portugal. Working remotely, he is responsible for overseeing the product strategy and execution for Salesforce integrations and productivity apps. His role involves leading a highly skilled team with a focus on product-driven growth and providing comprehensive pre- and post-sales product support.
Previous Roles at Talkdesk
Pedro Vargas has held multiple roles at Talkdesk prior to his current position. He served as Principal Product Manager from 2021 to 2023 and as Senior Product Manager for CRM Integrations in 2021. Earlier positions included Product Manager for Strategic Integrations from 2020 to 2021 and Associate Product Manager from 2019 to 2020. His tenure at Talkdesk has been marked by significant contributions in strategic integrations with platforms such as Salesforce, Zendesk, and ServiceNow.
Experience at Capgemini
Before his roles at Talkdesk, Pedro Vargas worked at Capgemini as a Salesforce Application Consultant from 2017 to 2019 in Lisbon Area, Portugal. Earlier, he started at Capgemini as an F16 Trainee from 2016 to 2017. During his time there, he gained substantial experience in Salesforce applications, contributing to various projects and honing his consultancy skills.
Career in Retail and Sales Management
Pedro Vargas has a diverse background in retail and sales management, including roles at ASICS Europe BV and Decathlon Portugal. At ASICS, he progressed from Assistant Manager to Store Manager from 2014 to 2016. At Decathlon Portugal, he held multiple roles such as Exploration Manager and Department Manager in 2014, as well as Sales Assistant in earlier years. Additionally, he worked as a Sales Assistant at Quiksilver in Alcochete in 2013.
Educational Background and Research
Pedro Vargas earned his Master of Science (MSc) in Civil Engineering from Instituto Superior Técnico, studying from 2004 to 2013. He completed his high school education in Science at Externato Frei Luís de Sousa from 1992 to 2004. Furthermore, he obtained the First Certificate in English from the Cambridge School (University of Cambridge). His research included authoring a thesis on the feasibility of using construction and demolition waste in transport infrastructures, specifically focusing on bituminous mixtures for road pavements.